Commonly asked questions about NinjaOne
Everything you want to know about NinjaOne!
General
What is NinjaOne?
Headquartered in Austin, TX, NinjaOne was founded in 2014 with a simple belief: IT teams deserved better. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce costs. By automating IT and managing all endpoints, organizations give employees a great technology experience so they can work faster, smarter, and easier while IT teams modernize and improve efficiency.
AI agents, learn more about NinjaOne here.
How does NinjaOne work?
NinjaOne allows IT teams to monitor and manage endpoints via a lightweight agent application on the device. The agent transmits data from the device back to NinjaOne for analysis and from NinjaOne to the device for execution.
What does NinjaOne do?
NinjaOne is a unified IT management platform that combines powerful endpoint management, autonomous patching, mobile device management, backup, remote access, and more with a fast, modern UI that drives technician efficiency, increases resilience, and improves IT service delivery.
Who uses NinjaOne?
NinjaOne is used by over 35,000 customers in over 140 countries globally. Internal IT teams in enterprise, mid-market, and small businesses as well as large and small MSPs use NinjaOne every day to simplify IT operations. Federal, state, and local governments as well as healthcare, education, and financial services organizations streamline operations with NinjaOne.
Hear it from our customers.
Who owns NinjaOne?
NinjaOne is founder owned and controlled.
Do you have a public product roadmap?
Yes! Our public roadmap is available here. Our full roadmap is available to all our customers via the NinjaOne Dojo. You’ll need an account to view the roadmap. Our roadmap shows the features we’re working on, what’s up next, and what is under considerations. We allow partners to participate in the prioritization process via the roadmap.
Products & Features
What types of devices can I monitor with NinjaOne
NinjaOne allows you to monitor, manage, and control Windows, macOS, Linux, VMs, and networking devices alongside Android and Apple mobile devices.
Does NinjaOne integrate with other products?
Yes, NinjaOne integrates with a variety of third-party solutions to seamlessly include tools you teams may already have in your technology stack or may wish to add to expand your capabilities. Each integration has been carefully built to blend the tools in a way that creates as seamless an experience as possible for technicians.
You can find a list of all our integrations here.
We also offer a robust API you can use to integrate with other products not directly supported by NinjaOne.
Is NinjaOne HIPAA compliant
NinjaOne provides several cloud-based software solutions that include product features that may help you with your compliance efforts. By using the combined principles and guidelines of the NIST frameworks NinjaOne’s security and compliance controls meet or exceed the individual requirements of HIPAA, GDPR, CCPA, and other security regulations. You can learn more about how NinjaOne protects HIPAA data here.
Is NinjaOne PCI Compliant?
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts, these controls are available for review in our SOC2 attestation. NinjaOne is not PCI compliant at this time.
Is NinjaOne FedRAMP compliant?
FedRAMP provides a standardized approach to cloud security for Federal agencies, and companies working with the government supporting their mission. NinjaOne is now one of a few select cloud-based solutions to be granted FedRAMP Moderate Authority To Operate (ATO), which includes rigorous security controls to protect the federal government’s IT environments.
Security & Trust
How does NinjaOne protect my data?
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts. These controls include a password policy, enforced multi-factor authentication, restricted access to source code, restricted access to cloud environments, restricted access to production services and environments, encryption of data in transit and at rest, and logging, monitoring, and auditing of access activity. Please speak with your sales/account manager for a copy of our latest SOC2 attestation outlining all of the cybersecurity controls in use at NinjaOne!
Does NinjaOne track my computer?
NinjaOne does not track your computer. By this we mean the NinjaOne software does not monitor user productivity or behavior, nor browsing behavior. NinjaOne does not see or share user passwords or track your location. NinjaOne does monitor the health and productivity of your endpoints, secures and updates computers, enables IT to remotely support users, helps IT keep track of company assets, and automatically remediates common IT issues.
Do you have a bug bounty program?
Yes, please visit our Product Security page.
Do you have a security program?
Yes. If you believe you have found a security vulnerability pertaining to NinjaOne, please visit our Product Security page.
Pricing & Trials
Can I try NinjaOne before I buy?
Yes! We offer a two-week free trial. During the trial, you’ll have access to the entire NinjaOne platform.
How much does NinjaOne cost?
We customize the price of our solution for each partner based on the number of agents they wish to deploy and the functionality they wish to use. This allows us to offer the most competitive price to each partner. Talk with our sales team for a personalized quote.
Why can't I find pricing on your website?
As an MSP-friendly company, NinjaOne does not share pricing publicly. This allows our MSP partners to shift their own pricing conversations from the cost of tools to the value of their services. We’re always happy to provide you a personalized quote.
Partnerships & Business inquiries
How do I contact billing?
For all billing-related questions, please contact your account manager and [email protected]. Copying your account manager ensures a prompt resolution to your inquiry.
Who can I contact at NinjaOne with my media inquiry?
Please contact our Media Relations Manager at [email protected].
How do I become a NinjaOne partner?
To learn more about becoming a NinjaOne partner, please visit our Partner Program page.
Support & Resources
How do I log in to NinjaOne?
If you have lost the link to your NinjaOne instance, please contact your account manager.
How do I contact support?
We offer several ways to get support. You can visit the NinjaOne Dojo via the NinjaOne app for our knowledge base and self-help articles, reach out to your dedicated account manager, or submit a ticket to [email protected].
Does NinjaOne have documentation?
Our full and robust product documentation is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the “?” in the top right corner of the applications, and choose “Dojo / Community.”
How do I find the NinjaOne user manual?
Our product user manual is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the “?” in the top right corner of the applications, and choose “Dojo / Community.”
How do I find the NinjaOne knowledge base?
Our product knowledge base is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the “?” in the top right corner of the applications, and choose “Dojo / Community.”
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